To place your order, follow these steps:
- Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
- Once you’re done, click the ‘Add To Cart’ button
- After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
- From there, you can either log in to your existing The Souled Store account or simply continue as a 'New User' and create one.
- Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.
- You can check how many points you have in your account once you log in. Select My Account and click on ‘Reward Points’ from the list. You will be able to see Current Active Points, Total Purchases and Usage History.
- To use active points, once you have added your products to cart and clicked on the cart icon to go to the checkout page, you will see your order details.
- Below that will be an option to apply codes for discounts. Tick the 'Use Reward Points' box. Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.
- Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.
- You’ll receive another email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!
- We have tied up with several reputed courier companies, so your orders will be delivered right to your doorstep within 2-7 business days depending on where you live.
- All orders come in fully sealed packages to make sure that all your goods reach you in perfect condition.
- As a first step, kindly check your bank account to ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days.
- For any other assistance/issues you can write to us at firstname.lastname@example.org or call us on our helpline, and we’ll help sort things out.
- To find out when your order is arriving, you need to first log in to your account. Click on the icon to the left of the cart (located on the top right corner) and enter your details.
- Click on Orders to see the status of your current order (as well as your order history). You can also simply click on ‘Track Order’ on the top right, type in your order ID, and check your order status.
- After your order has been successfully placed, you will immediately receive a confirmation and order details via email and SMS. Once your products have been shipped, you will be notified again via email and SMS.
- In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end- with reasons and the revised shipping and delivery timelines.
- If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at email@example.com, we will see what we can do to help.
All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.
If the COD option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).
There are absolutely NO hidden charges for any of our products- what you see is what you pay.
In case there is a failure in payment, please retry and keep the following things in mind:
- Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
- If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at firstname.lastname@example.org.
- Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).
- Please Note: Mobile covers, mugs, posters, and Make Your Tee (MYT) are made-to-order. They will be shipped out 3-4 business days after the order is placed.
The Souled Store provides FREE shipping for all orders above Rs. 445 in India. A shipping charge of Rs. 50 is payable only on orders below Rs. 445.
You can track your order once it has been dispatched from our warehouse. An email and SMS will be sent with a link. You can also track it from your account on the website by Selecting ‘Orders’ from the top right corner and then clicking on 'Track Order' for the respective Order ID.
For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund as reward points to your The Souled Store account which will reflect within 24-48 hours of initiation.
- Customers can exchange/return their order within 15 days after an order has been delivered. In the interests of hygiene, we may refuse returns where it's obvious that the item has been worn, washed or soiled.
- Defective products need not be sent back to us unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at email@example.com and we will get back to you.
- If you have to return or exchange anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted for this. If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on the number or email us on firstname.lastname@example.org. Gift cards/vouchers are non-refundable.
- Gift wrapping charges will not be refunded if goods are returned. Also, we will not be able to gift wrap any replacements you have asked for.
- Only 1 reverse pick up will be completed for each order placed. If you return any product in your order and want to return any other product later you will have to self ship the product to us and incur the cost for the same.
- You can only apply for a Return/Exchange from your The Souled Store account. Login to your account and go the ‘My Orders’ section. Click on ‘View/Edit Order Details’ for the respective order.
- Then, choose the Return/Exchange option, press the Return button against the product you wish to return and then select quantity, pick the reason and enter your comment, click on Next.
- Repeat the process for other products you wish to return and then click on Next. There are two ways to return the product to us:
- Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
- Self-Ship: If we don't offer a pick up at your location, we request you to self-ship the product to us. In such cases, we will credit 100 Reward Points in your account in lieu of the shipping costs.
- In case of any more questions, please Contact Us.
- After we receive the package and perform all the necessary quality checks, we will refund the product amount to you as Points in your The Souled Store account. You can use these points while placing a fresh order on the website. Refund of Shipping and COD charges is not applicable.
- For exchanges, you can use the points to place the exchange order. In case the size you want is unavailable, you may place a fresh order for a different design.
- Select or add an address for pick up and click on Request Pick Up. Check the review of your return request and select a date for pick up and click on confirm. You will also receive an email and SMS confirmation from us.
- A pop up will notify you in case reverse pick up is not available for your pin code. You can then click on the self return button below. You can also select this button if you wish to courier it yourself. The instructions for self return will be provided once you click on the self return button and after you click on confirm, we will also be sending an email and SMS confirmation. The instructions will be repeated in the email as well.
- Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.
- You can courier the product(s) to the address mentioned below:
- On receiving the product at the warehouse, Reward Points will be credited to your account along with 100 Points for Courier Charges.
- Orders that have not been shipped can be canceled by logging into your The Souled Store account, clicking ‘Orders’ and then ‘Cancel Order’.
- If you want to edit your order we will not be able to change anything once shipped. For changes in the order before it has been shipped, please call us directly on the number and we will see if we can work it out for you.
- Returns - The product amount and 100 for courier will be added as points to your The Souled Store account.
- Cancellations - If the order is canceled before shipped, the refund will be done to your bank account and will reflect within 7-10 business days. If a cancellation is required after the product is shipped, we will provide a bank refund upon request, after the package reaches back to us.
- Defective/ Damaged in transit - Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or as reward points as per your convenience.
- Wrong/ Missing products - We can either ship out the product(s) (if available in stock at the time) or a refund into the bank account or as reward points as per your convenience.
- As we do not have a reverse pickup facility yet, we will provide you with Reward Points worth Rs. 100 for the shipping charges borne by you.
- Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India. Please try and avoid Professional Couriers as much as possible since we have been facing issues with them.
- We update our customers via email once we initiate the refund procedure.
- Bank refunds will take 7-10 business days and a refund as reward points will take 24-48 hours.
Yes, we absolutely do. You can email us with your order and design details at email@example.com. We’ll also try and work out a discount for you, depending on the quantity of your order. You can check out our Bulk/ Custom Orders page for more details.
You will automatically get subscribed to our marketing emails and SMS's after registering with us. In case you do not want to receive these, you can click on the unsubscribe link in the email.
You can click on the 'Forgot Password' option when logging in, and the password reset link will be sent to you via email.
- We have to leave the tags intact in case the person you’re gifting faces any issues and would like to exchange/ return the product.
- It is not possible to detach the invoices and tags but if you call us immediately after placing the order, our team can help you out.
- If you want to add a note to the gift, please email the note to us at firstname.lastname@example.org and immidiately call us on our number so that we can add it before the order is shipped. Please note that the character limit for the note is 250 characters.
We only sell online so there is no try-and-buy option available. However, in order to make sure you in picking the right size, we have a size chart with measurements on our product pages. For any queries, please write to us at email@example.com.
Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.
No. You will only receive the exact amount paid for the product.
No. These are one time charges and are non-refundable.
You will receive the refund in the form of Points, once the package reaches the warehouse. To request for bank refund, you may Contact Us.
Our courier partner will attempt the pick up 3 times. You can let him know a convenient time to pick the product up.